» Support
Your application goes 'live', and now we can provide you with support from our implementation department. Updates may include new features, product enhancements, updated scenarios and/or bug fixes. This intensive support is designed to make sure you're on track throughout the first month of going live, where issues may first arise. We provide on-site and remote training services. Training is different than technical support. It is typically associated with questions of a “how do you do this?" nature. For example, "how do you collect a specific data?” or "how do you print the reports?"
The latest technologies and best implementation won't work for your organization unless your employees and other stakeholders are ready, willing, and able to use the new systems. Datamatix understands that training is a critical part of ensuring your implementation's success. Remote training is typically phone or e-mail based and limited to specific questions and emergency situations. It may include research and follow-up communication which are counted as part of the remote training time.
Our technical support team provides customers the ability to interface with them on technical incidents – hardware and software – associated with the software. Customers open incidents through email (support@datamatixsoftware.com). We will respond in a timely and professional manner.
Our commitment to you starts when you take us on, and continues long after your implementation is live. We will ensure your solution meets your needs now, and in the future. Our team has the expertise and experience in IT, and the communication skills and clarity to teach it to your employees. You can rely on Datamatix for all of your training needs.
» Direct Broadcasting
Choose from the selection of your business mailing lists, groups and send various contents through Email, Fax, SMS direct from one platform.
» Email Notifications
Whenever one of your employee’s visa renewal is due, your office tenancy contract needed revision, company’s car needs check up service, CEO has important meeting with head of Accounts, and many other scenarios, D.erP sends notification to the concerned person/department, that none of the above miss on its due time.
» Accounts Summary
For as many accounts as your organization is operating, D.erP manages and monitors each and every one of them, and generates reports such as Customer/Supplier ledger, Balance sheet, Bank reconciliation, etc.
» Event Management
Either your organization holds a meeting every six months or having seminars on a weekly basis; this platform monitors and plans the event for you. It allocates tasks for each individual/supplier, tracks sponsors and media contracts and conditions, generates invitations, responses, guest lists, expense reports, etc. and finally stores the event’s outcome for future reference.
» Access Privileges
Define specific access levels for each individual using this platform, which results to a focused activity for each employee/executive on their tasks and not to interfere with their colleague’s responsibilities. As an outcome, your organization will benefit for an actual teamwork.
» Employee Evaluation
Evaluate your employees through this platform by defining a variety of criteria (based on your organization’s methodologies) and as a result, generate valuable and beneficial reports on your employees to either help them improve their weaknesses or compliment them and place them in a justified position.